Refund policy

Refund & Return Policy

Last updated: [03.10.2026]

At sinastore, we want you and your pet to be happy with every order. If something is not right, this policy explains how returns and refunds work.

1. 30-day returns
You may request a return or refund within 30 days of delivery. Items should be unused and in their original packaging, unless they arrived damaged, defective or incorrect.

2. How to request a return
Email us at [demirelsina01@gmail.com] with your order number, the reason for the return, and photos if the item is damaged or incorrect. We will reply within 1–2 business days with the next steps.

Please do not send any item back before contacting us. Our products ship from partner warehouses, so the address on your parcel is not a return address. We will give you the correct address and instructions.

3. Return shipping
If an item is damaged, defective or incorrect, we cover the cost of return shipping, or we may refund you without requiring a return. For other returns, the customer is responsible for return shipping costs. Original shipping fees are non-refundable unless the return is due to our error.

4. Damaged, defective or incorrect items
Please contact us within 7 days of delivery with clear photos. We will send a replacement or give a full refund, whichever you prefer.

5. Refunds
Once your return or request is approved, your refund will be issued to your original payment method within 5–10 business days. Your bank or card provider may need extra time to show it on your statement.

6. Items we cannot accept back
For hygiene and safety reasons, we cannot accept returns of opened grooming and hygiene products, used items, custom items and gift cards.

7. Cancellations
You can cancel your order before it ships by contacting us as soon as possible. Once an order has shipped, it is handled as a return.

8. Contact us
sinastore | Email: [demirelsina01@gmail.com]